Rergulations

REGULATIONS OF TIME FOR WAX SALON

These Regulations outline the rules for the use of wax and laser depilation and eyebrow and eyelash styling treatments provided at selected Time for Wax salons.

  1. DEFINITIONS
  1. Laser Epilation/Laser Depilation – means a laser epilation treatment, performed in our Salon;
  2. Photorejuvenation – means a photorejuvenation treatment, performed in our Salon;
  3. Wax depilation – means a waxing treatment, performed in our Salon;
  4. Eyebrow and Eyelash Styling – refers to eyebrow or eyelash tinting, eyebrow or eyelash lamination and eye frame styling treatments performed at Time for Wax salons
  5. We/us – refers to TIME FOR WAX sp. z o.o. with its registered office in Warsaw, ul.  Narbutta 82 (02- 529 Warszawa), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw in Warsaw, XIII Commercial Division of the National Court Register under KRS number: 0000497869, NIP: 5213666292, REGON: 147104560;
  6. Regulations – means these Salon Regulations;
  7. Salon – means one of Our Salons, the list of which can be found at: https://timeforwax.pl/znajdz-salon/;
  8. You – refers to you as an individual who uses the services offered at Our Salon;
  9. Treatment – any of the Laser Epilation, Photorejuvenation , Wax Depilation or Eyebrow and Eyelash Styling treatments performed in Our Salons.
  10. Service – means a Treatment or a package of Treatments purchased online or in-shop.
  11. Package – a set of Services as described in the Shop Regulations; applicable lead times and renewal options are set out in the Shop Regulations.
  12. Voucher – a voucher for a specific amount entitling to a Service or Package, as defined in the Shop Regulations.
  1. CLIENTS
  1. Our clients may be:
    1. any natural person of full age;
    2. a minor, with the express consent of a parent, guardian or legal representative.
  2. If you are a minor, our staff is entitled to request at any time the relevant consent of the authorised person for the Treatment, and to refuse to provide the Treatment, in the absence of consent or refusal to provide it. During the first visit, we require the presence of the legal guardian of the minor in order to verify the authenticity of the consent given for the performance of the Treatment.
  3. In the event of any changes that have occurred since the client card was filled in, including those relating to the state of health of both the adult and the minor, your legal guardian, or you personally, are obliged to inform you of such circumstances no later than before the first treatment is performed since the change in health or any other contraindications.
  4. In the case of minors, it is possible to perform the Treatment in the presence of a legal guardian if both the guardian and the client agree.Before registering for a Treatment for a minor, please read the rules for performing Treatments for minors with the consent of the legal guardian, relevant to the planned Treatment, available at: https://timeforwax.pl/regulamin/niepełnoletni.
  5. If you wish to become a participant of the Loyalty Programme entitling you to collect points for Wax Depilation services, please read the Loyalty Programme Regulations available in the salon and fill in the Programme Accession Form, which is available at the Time for Wax Salon.

3. TREATMENTS REGISTRATION

  1. To receive a Treatment at our Salons, you must book an appointment for a specific date and time via the Registration Form which is available at: https://timeforwax.pl/znajdz-salon/, by phone, or in person at the Salon.
  2. To register for a Treatment, you must indicate your contact details: given name, surname, email address and telephone number, and agree to the processing of your personal data for the purposes of the service. By registering for Treatments, by any means, you consent to the processing of your data for the purposes of the visit.
  3. When registering, you may also consent to the processing of your data for marketing purposes, including receiving information about promotions we are organising, and to being contacted by telephone.
  4. Cancellation or rescheduling of a Treatment is possible 24 h before the scheduled date. Failure to inform us of the cancellation or transfer three times 24 h before the Treatment may result in a refusal to re-schedule.
  5. In exceptional situations that occur for reasons beyond our control, we reserve the right to abruptly cancel a Treatment appointment and agree a new Treatment date.
  6. You must come to your appointment on the scheduled date. If you are late in relation to the time you have booked for, our staff may refuse to provide the Treatment.
  7. When you book a Treatment appointment, our staff may perform a sensitisation test 48 hours before the Treatment. The sensitisation test is free of charge.
  8. In the absence of a sensitisation test, you agree to carry out the Treatment without it. In this case, we will not be held responsible in the event of allergy symptoms.
  9. Pets are strictly prohibited in the Salon area.
  10. Smoking of tobacco products and electronic cigarettes is strictly prohibited on the Salon premises.
  1. DECLARASTIONS
  1. By making an appointment for a Treatment and by proceeding to receive a Treatment at the Salon, you declare that you have familiarised yourself with these Regulations, the contraindications to the Treatment, the rules of conduct before, during and after the Treatment, and the possible side effects of the Treatment.
  2. Prior to any Laser Depilation, Photo Rejuvenation or Eyebrow and Eyelash Styling treatment, you will be interviewed by our staff in a questionnaire and verbally in the case of Wax Depilation to update and complete your medical history, to determine whether or not your health, past or present illnesses or lifestyle contraindicate the treatment or pose a risk of side effects, and to determine any post-treatment instructions. Inform a member of our staff of any medications you are taking and any facial and body cosmetic treatments you have had (in particular those containing vitamin A and all vitamin A derivatives, acne ointments and creams, acid treatments, exfoliating treatments).
  3. Our Staff may ask you to sign a statement that you are performing the Treatment at your own risk if you decide to carry out the Treatment despite a recommendation not to do so due to certain contraindications. In the case of minors, such a declaration shall be completed by a legal guardian.
  1. REFUSAL OF TREATMENT BY SALON STAFF
  1. A member of our staff may refuse to perform a Treatment if:
    1. you refuse to give your details for the registration of the Treatment;
    2. you are in an intoxicated state;
    3. you are pregnant and the treatment you are planning is Laser Depilation, Photorejuvenation, Eyebrow Styling or Eyelash Styling for which pregnancy is a contraindication;
    4. in the event of doubts as to the safety of carrying out the treatment;
    5. too much skin irritation occurs during the Treatment;
    6. if you have a contraindication for a Wax Depilation, Laser, Photo Rejuvenation or Eyelash Styling Treatment, contained in the following points: 8.7 (a-f), 10.2, 13.1 and 14.1.
    7. in the event of behaviour deviating from accepted social norms, aggressive, vulgar behaviour, threatening the health and life and safety of Our staff and clients, We reserve the right to refuse to provide further services and to terminate the treatments immediately.
    8. The Salon staff also has the right to refuse to perform a treatment, in the case of bikini depilation treatment, if the Client does not fulfil the recommendations for the preparation of the treatment indicated on the Shop’s Website or communicated during booking (in particular, these include lack of proper hygiene, hair that is too long or other factors making it difficult to perform the treatment properly), making it impossible to perform the treatment safely.

2. Refusal to carry out the Treatment for the reasons indicated above does not constitute improper performance of the agreement.

  1. COURSE OF TREATMENT
  1. Only one client is allowed in the treatment room at a time.
  2. For safety reasons, we do not accept children entering the treatment room. If the type of treatment requires it, you are obliged to prepare yourself for the treatment and to wear disposable underwear.
  3. Before a treatment, our staff will ask you to leave your clothes and handbag in the designated area (coat rack, chair). Due to the nature of the treatments and the limited space in the treatment area, despite the utmost care, nearby items such as depilation wax may be damaged or contaminated. Therefore, please do not bring any valuables to the place of the treatments and please be informed that we are not responsible for any damage, destruction or loss of such items.
  4. During the course of the Treatment, always inform our staff if you feel unwell.
  5. Strictly comply with the instructions given by our staff and indicated in the Treatment card.
  6. During the Treatment, your mobile phone and other electronic devices, such as headphones, should be kept out of the Treatment area. Time for Wax is not responsible for damage to these while you are in the treatment box.

WAX DEPILATION

  1. RECOMMENDATIONS BEFORE WAX DEPILATION
    1. At least two days before your Wax Depilation Treatment, do not use a solarium or sauna and do not sunbathe.
    2. One day before your Wax Depilation Treatment, perform a body scrub.
    3. For satisfactory results of Wax Depilation, hair should be between 0.5 cm-1cm in length. If the hair is longer, you should cut it yourself at home to the indicated length before the treatment.
    4. On the day of the treatment, do not use oily creams, lotions or oils on the epilated part of your body.
    5. To prepare for your Bikini Depilation, use a bidet and take care of the hygiene of your intimate areas and all parts of your body.
    6. Before scheduling your appointment, make sure that your health condition allows you to safely perform the Wax Depilation Treatment. Chronic illnesses or medications you are taking on a regular basis can cause skin sensitisation and may be a contraindication to your waxing treatment. If you are currently diagnosed with a medical condition or are undergoing treatment, make the decision to proceed with a depilation treatment after consulting your physician.
  1. COURSE OF WAX DEPILATION AND POSSIBLE SIDE EFFECTS
  1. Wax depilation may cause skin irritation which, with proper care, should subside after a few days. In some cases, depending on the individual health condition and sensitivity of the skin, Wax Depilation, despite being performed correctly, may cause sores, scars, pustules, skin allergies and other skin diseases.
  2. Small bruises may also occur as a result of the waxing procedure, especially in people with delicate or sensitive skin prone to burst blood vessels. This phenomenon is physiological and does not constitute improper performance of the Service.
  3. In order to make the Treatment more comfortable, our staff may ask you during the depilation to help them stretch your skin.
  4. Bikini depilation is more invasive than depilation of other body parts, so when the skin is tanned (e.g. after a tanning bed), more sensitive (e.g. after a sauna) or particularly irritated for other reasons, epidermis breakage or burning may occur during Brazilian depilation.
  5. Also, epidermal breakage may occur when depilating all parts of the body, which may be the result of an abnormal skin condition or the nature of the hair. This is not necessarily the result of improperly performed depilation.
  6. The durability and effectiveness of the wax depilation effect depend on individual characteristics (e.g. hormonal balance, hair thickness and density) and external factors (e.g. season, level of sun exposure). During the summer, when hair growth is more intense, the effect may last for a shorter period.
  7. High summer temperatures can exacerbate post-treatment skin reactions (redness, irritation), especially in sensitive areas such as the bikini area. Take this factor into account when planning your appointment.
  8. Remember that you must not epilate yourself (in the treatment box) or touch the heater, as there is a risk of burning yourself.
  9. After your intimate area depilation treatment is complete, lubricate your skin yourself with the oil or lotion indicated by the staff.
  10. Contraindications to body wax depilation treatment:
  1. Hair that is too short/too long
  2. Your skin is irritated after tanning beds, sunbathing or cosmetic or medical treatments;
  3. Your skin on the part of the body to be depilated is oily with lotion or oil, making it impossible to perform Wax Depilation;
  4. Your skin appearance indicates conditions or wounds (ringworm, psoriasis, AD), etc.
  5. you do not follow the rules of preparation for the treatment (e.g. hygiene rules or the length of your hair is inappropriate) or you do not follow the beautician’s instructions during the treatment
  6. you are in the 3rd trimester of pregnancy and do not wax your bikini area regularly, i.e. every 40 to max 60 days. This is due to the hormonal changes during pregnancy, which can make you more prone to skin infections and epidermal damage.
  1. RECOMMENDATIONS AFTER WAX DEPILATION
  1. You can perform skin peeling at the earliest four days after the Treatment.
  2. Avoid excessive exercise for two days to avoid inflammation and irritation.
  3. Avoid antiperspirants and alcohol-based perfumes for four days after the Underarm Depilation Treatment to avoid skin irritation and discolouration.
  4. You can use the sauna and swimming pool two days after the treatment, and the solarium five days after the treatment.
  5. If you observe skin reactions that are not listed in the Regulations, please contact the Salon.

LASER TREATMENTS – DEPILATION AND PHOTOREJUVENATION

  1. RECOMMENDATIONS BEFORE LASER DEPILATION AND ELIGIBILITY
  1. Prior to any Laser Depilation treatment, our staff will carry out a written eligibility for the Treatment, including verifying your skin phototype.
  2. The use of Laser Depilation has its own contraindications. We divide these into periodic contraindications and permanent contraindications:


Temporary contraindications

  1. Pregnancy and breastfeeding;
  2. Fever;
  3. Use of antibiotics, especially from the tetracycline and fluoroquinolone group,
  4. Bacterial or viral infection (e.g. active herpes),
  5. Taking oral retinoids – 6 months must have passed since the end of treatment to perform the procedure,
  6. Use of retinol ointments (topical retinoids) at the treatment site – one month must have passed since the end of treatment to perform the treatment;
  7. Photosensitising medicines (e.g. medicines with ibuprofen, medicines like urosept, urofuragin), photosensitising herbs e.g. St John’s wort or calendula;
  8. Injection in the treatment area;
  9. Alcohol (drank 24 hours before the planned procedure);
  10. Vaccinations – wait two weeks after injection, or any other period recommended for a particular vaccination
  11. Use of light sensitising cosmetics (including those with AHA and BHA acids);
  12. Very dry, hypersensitive skin;
  13. Freshly tanned skin;
  14. Use of cosmetics containing shiny particles/glitter and their residues left on the skin.
    Permanent contraindications
  15. Epilepsy;
  16. Diabetes;
  17. Cancer;
  18. Ischaemic heart disease;
  19. Blood clotting disorders;
  20. Viral hepatitis;
  21. Autoimmune diseases such as lupus, scleroderma, vitiligo, psoriasis;
  22. Dermatological skin diseases, e.g. photodermatosis, tendency to hyperpigmentation,
  23. Metal implants;
  24. Pacemaker;
  25. Varicose veins (at the treatment site);
  26. Hyaluronic acid injections, implants (at the treatment site);
  27. Pigmented nevi (congenital and acquired located at the treatment site);
  28. Tattoos (at the treatment site and close to the treatment site);
  29. A tendency to scarring and keloids
  30. Hormonal and endocrine diseases that may result in excessive hair.

3. We always recommend consulting a physician before Laser depilation Treatment, but in the above cases in particular, consultation with a doctor and exclusion of contraindications to treatments is absolutely required.

4. Due to the key role of melanin (the pigment responsible for skin colour) for the effectiveness of laser epilation, treatment in a person with phototype I, V or IV is associated with a reduced effect.
The classification of phototypes is as follows:

  1. white skin, very light; red or blonde hair; blue eyes, freckles, as well as grey hair when it accounts for at least 10% of body hair
  2. white skin, pale; red or blond hair; blue, hazel or green eyes
  3. creamy white skin, pale; any eye or hair colour
  4. brown skin; typically Mediterranean
  5. dark brown skin; middle-eastern type of skin
  6. black skin
  1. The determination of the client’s phototype is based on an interview and the beautician’s assessment of the client’s skin, hair and eye colour at the time of the appointment.
  2. The following recommendations should be observed before the Laser Depilation treatment:
  1. no wax depilation, sugarpaste or tweezing should be carried out in the treatment area 4 to 6 weeks before the Treatment;
  2. strong peelings should not be used in the treatment area more than 2-3 weeks before the treatment;
  3. certain herbs (e.g. St. John’s wort, calendula) as well as certain dietary supplements and medicines (photosensitizing or those stimulating hair growth) should not be used during the period of the Treatments in the package;
  4. consumption of alcohol is prohibited (24 hours before the treatment);
  5. the treatment area should be depilated with a razor, leaving an unshaved area of 1cmx1 cm, for the assessment of the colour and thickness of the hair.
  1. If a series of Laser Depilation treatments are carried out, they should take place at strictly defined intervals to allow the best possible results. The recommended intervals between Laser Depilation treatments are 10 weeks for the parts covering the legs and 5 weeks on other parts of the body. Failure to follow these recommendations may result in significant worsening of treatment results and increased hair regrowth despite Laser Depilation treatments.
  2. Please note that Laser Depilation treatments do not result in the complete or permanent removal of hair, which may regrow at a rate and number that depends on the individual skin characteristics and health of the person being treated, as well as the application of post-treatment recommendations.

Should you have any questions, our staff will provide you with all the answers and guidance you need to achieve the best possible results tailored to your needs.

  1. POSSIBLE SIDE EFFECTS OF LASER DEPILATION
  1. Common side effects of the treatment are as follows: a slight erythema in the hair follicle area is visible after the treatment. If the hair was thick and dark, peri-follicular swelling may also occur. These effects are normal and last a few hours, rarely up to two days, and very rarely several weeks.
  2. In addition, the following rare side effects may occur:
  1. minor haematomas and dilated vessels that may occur despite a properly performed epilation procedure;
  2. blisters, scabs (usually heal within a week);
  3. pigmentation changes (mainly occur as a result of not using sun protection) and can last up to several months;
  4. dark hair may lose pigment and, as a result of lack of absorption, can no longer be removed by laser/light.

3. On the other hand, very rare side effects of the treatment can be:

  1. permanent changes in pigmentation and scarring;
  2. „paradoxical” hair growth, more common in patients with dark skin.
  1. RECOMMENDATIONS AFTER LASER DEPILATION
  1. In case of persistent discomfort, the area of the body subjected to Laser Depilation should be cooled independently at home
  2. Scabs may appear on sensitive skin and should not be touched until they exfoliate spontaneously.
  3. Do not expose the area of the body undergoing Laser Depilation to the sun or intense light (tanning bed) without protection for at least 6 weeks after the Treatment.
  4. Use sun cream (SPF50 or higher) if the treatment area is exposed to the sun.
  5. If you observe skin reactions that are not listed in the Regulations, please contact the Salon.
  1. PHOTOREJUVENATION
  1. The treatment in terms of contraindications, side effects, course of treatment and post-treatment recommendations is the same as for Laser Depilation – see sections 10-12 above for more information. In the case of hyperpigmentation lightening, existing spots may become temporarily darker.

EYE CONTOURING

  1. RECOMMENDATIONS AND CONTRAINDICATIONS BEFORE EYEBROW AND LASH STYLING
  1. Eyebrow and eyelash styling performed in Time for Wax salons includes selected treatments of colouring, styling and fixing the shape of eyelashes and eyebrows (lamination). Due to the professional chemical preparations used to perform them, it will not be possible to carry out the treatment if:
  1. you are under 18 years of age;
  2. you are pregnant or breastfeeding
  3. you are prone to allergies;
  4. you had your last eyebrow lamination done in less than 12 weeks;
  5. you have active inflammation, irritation or infection in your eyebrows or eyelids;
  6. you are in the middle of an antibiotic treatment;
  7. you have a chronic disease;
  8. you are undergoing chemotherapy, or it has not been at least 6 months since the end of chemotherapy.
  1. Prior to the treatment, the beautician will carry out a written questionnaire with you covering the above points.
  2. Prior to your Styling treatment, you have the option of a no-fee allergy test. Carrying out the treatment without it means that you take responsibility for any allergy occurring as a result of the treatment.
  3. If your chosen treatment includes eyebrow geometry, this means that you agree to the shape of your eyebrows as determined by the stylist.
  1. INDICATIONS AFTER A BROW AND LASH STYLING TREATMENT
  1. After an eyebrow and eyelash lamination treatment it is absolutely forbidden to soak the eyebrows and eyelashes (washing with tonic / micellar lotion, make-up removal, steam baths, sauna, pouring water over the face and similar) for 24 hours after treatment. Failure to follow this recommendation may result in frizzy hair.
  2. For 24 hours after treatment, do not rub or knead the hair of the eyebrows or eyelashes they may deform.
  3. After treatments involving the eyebrows, take care to moisturise the skin under the eyebrow hair with dedicated products.
  1. PAYMENTS
  1. A price list of our treatments is available in the Salons and at https://timeforwax.pl/cennik/.
  2. In the Salons we allow the following types of payment: payment in cash at the counter, payment by card or use of a voucher.
  3. In the Salons and at: https://timeforwax. pl/sklep/ we can also make it available to make instalment and deferred payments for our Treatments, including packages. Instalment and deferred payments are made through our co-operating brokers and lenders to finance the purchase of the Services and on the terms and conditions set out by those brokers.
  4. An up-to-date list of the options available for the purchase of Treatments by instalment and deferred payment is always available in our online shop and in the Salons.
  5. To the fullest extent permitted by law, we are not responsible for agreements entered into with our partners to purchase Treatments on instalments or as deferred payment.
  6. In the Salons and at: https://timeforwax.pl/sklep/dostępne there are vouchers/treatment packages payable in advance, entitling you to a specific treatment, specific treatments of a given value or various treatments of a specific value, to be used during a strictly defined period.
  7. Rules for the use of vouchers and treatment packages purchased online can be found at https:// timeforwax.co.uk/regulamin-sklepu/.
  1. PROMOTIONS
  1. We reserve the right to run temporary promotions on treatments provided in our Salons. Taking advantage of a reduced price or promotional offer may be subject to separate rules, which will be communicated in the promotional rules.
  2. Clients who have paid the full price of a treatment are not entitled to any claims on account of any promotion organised by us.
  3. A promotion may be cancelled by us at any time in the same form in which it was announced with the proviso that the cancellation is ineffective against those who have previously taken part in the promotion.
  4. Promotions and discounts are not cumulative.
  1. LIABILITY
  1. In any case, failure to comply with the provisions of the Regulations or making false statements about your health condition and contraindications or in your interview, will result in the exclusion of our liability for the Treatment provided.
  2. If a Treatment has been performed in a professional manner, in accordance with the art of cosmetology and in a manner not conforming to generally accepted standards, we shall not be held responsible for any dissatisfaction with the final result of the Treatment resulting from subjective feelings or due to individual skin or hair characteristics or health contraindications resulting in a worsening of the effect of the Treatment.
  3. In the event that side effects occur as a result of a Treatment being carried out at your express request despite the indication of contraindications to the Treatment or in the event that you fail to inform us of circumstances that may affect the course or effect of the Treatment, all liability of Time for Wax is excluded to the fullest extent permitted by law.
  4. Provisions limiting Time for Wax’s liability to a Client who is a consumer shall be interpreted within the limits permitted by law.
  1. COMPLAINTS
  1. In our Salons, you have the right to lodge a complaint about our Treatments within 3 days of their performance. Due to the nature of the Treatment, it will not be possible to establish defects in its performance after a longer period. All complaints, grievances and complaints should be submitted via the complaint form at www.timeforwax.pl or in writing at our Salons. The complaint should include at least: your given name, surname, address, electronic mail address (e-mail), the subject of the complaint, the Salon in which the Treatment took place, indicating your request, any circumstances justifying the complaint.
  2. Complaints relating to the ineffectiveness of Laser Depilation should be submitted within 30 days of the completion of a full (7 treatment) package of Laser Depilation carried out in accordance with the recommendations set out in points 10.5-10.6. In the case of a 4 treatment package or a single Laser Depilation treatment, we do not consider complaints relating to dissatisfaction with the result.
  3. In the event of a complaint, we will ask you to visit the Salon within 7 days of the date of the Treatment to verify the effects of the Treatment and the validity of the complaint. A refusal to do so may be grounds for considering the complaint as unfounded.
  4. You will be informed of the settlement of the complaint at the Salon or by e-mail or in writing (depending on the form of complaint) within 14 days from the date of receipt of the complaint. If the complaint is not resolved within this period, the complaint shall be deemed to be justified.
  5. If the complaint is acknowledged, depending on its cause, we will offer you the most appropriate solution in our opinion. This may include, but is not limited to, re-performing the Treatment or amending the Treatment.
  6. Failure to comply with the recommendations related to the performance of the Treatment (before and after the Treatment), is grounds for rejection of the complaint.
  1. FINAL PROVISIONS
  1. We reserve the right to amend these Regulations.
  2. We will notify you of any change to these Regulationsat least 14 days before it comes into effect by sending an email to the address you provided when you booked or set up your Account, and by publishing the new version of the Regulations on the website and in the Salons. Changes do not apply to Services booked before the effective date of the new wording.
  3. If a dispute arises under these Regulations, the parties will seek to resolve the matter amicably.
  4. Polish law shall govern all disputes arising under these Regulations.

These Regulations shall enter into force on: 03.07.2025 r .