Time for Wax Shop Terms and Conditions

ONLINE SHOP REGULATIONS

These Regulations define the general conditions, rules and manner of sales conducted by Time for Wax Sp. z o.o. with its registered office in Warsaw, ul. Narbutta 82, 02-529 Warszawa, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000497869, REGON: 147104560, NIP: 5213666292.

Table of contents:

Definitions
General provisions and use of the Online Shop
Registration
Orders
Payments and refunds
Information before purchasing the Services
Laser depilation
Service packages available in the shop
Order processing
Withdrawal
Exceptions to the right of withdrawal
Complaints
Free services
Data protection
Promotions
Final provisions

1. DEFINITIONS

Working days – means the days of the week from Monday to Friday excluding public holidays.
Delivery – means the actual act of delivering Goods to the Client by the Seller:
- (a) by means of an electronic voucher or
- b) via the Supplier: other Goods purchased in the Shop.
Supplier – means the entity with which the Seller cooperates in the performance of the Delivery.
Password – means a sequence of letter, digital or other characters used to secure access to the Client’s Account in the Online Shop.
Client – means an entity to whom, in accordance with the Regulations and legal provisions, electronic services may be provided or with whom a Sales Agreement may be concluded.
Consumer – means a natural person making a legal transaction with an entrepreneur which is not directly related to his/her economic or professional activity.
Client’s Account – means an individual panel for each Client, launched on his or her behalf by the Seller, after the Client registers and concludes an agreement for the provision of the Client’s Account.
Login – means an individual designation of a Client, consisting of a sequence of letter, digital or other characters, assigned together with a Password to the Client’s Account in the Online Shop.
Package – a package of treatments (Services) performed in the Seller’s Salons, comprising the number of treatments and their scope and date of completion in accordance with the characteristics of the package indicated in its description, the purchase or reservation of which is possible via the Shop.

Privacy Policy – the Seller’s privacy policy applicable to the Shop, available at: https://timeforwax.pl/polityka-prywatnosci/.
Regulations – means these regulations.
Salon Regulations – the Seller’s regulations applicable in the Salons in connection with the provision of the Services, available at https://timeforwax.pl/regulamin/.
Registration – means the actual act performed in the manner specified in the Regulations, required for the establishment of a Client Account.
GDPR – means Regulations (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
Salon – a beauty salon operated by Time for Wax Sp. z o.o., enabling the use of waxing services or other services which are Goods within the meaning of these Regulations. The list of Salons is available at: https://timeforwax.pl/znajdz-salon/
Online Shop – the IT platform managed by Time for Wax, operating at: https://timeforwax.pl/sklep/(Shop Website)
Seller – means Time for Wax Sp. z o.o. with its registered office in Warsaw, ul. Narbutta 82, 02-529 Warszawa, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, XIII Commercial Division of the National Court Register under KRS number 0000497869, REGON: 147104560, NIP: 5213666292.
Goods – a voucher for a service (presented in the Online Shop under the name of the service subject to sale), a value voucher (of a value specified in the Online Shop), a physical product or a gift card available through the Online Shop. Sales agreement – means a sales agreement concluded at a distance, according to the rules specified in the Regulations, between the Client and the Seller.
Value voucher – a voucher for a specific amount , presented and transferred electronically by the Seller via the Shop’s Website (timeforwax.pl/shop), which can be the subject of a Sales Agreement, having an individual number and allowing to use the Service in a selected (or specified in the description of the Goods) salon of the Time for Wax network.
Service – a treatment which may be the subject of a Sales Agreement, performed in a selected (or specified in the description of the Goods) salon of the Time for Wax network.

Before placing an order in the Online Shop, the Client is obliged to read these Regulations

2. GENERAL PROVISIONS AND USE OF THE ONLINE SHOP

All rights to the Online Shop, including property copyrights, intellectual property rights to its name, Internet domain, the Online Shop Website, as well as to the templates, forms, logos placed on the Online Shop Website belong to the Seller, and their use may be performed only in the manner specified and in accordance with the Regulations.
The Seller will endeavour to make the use of the Online Shop possible for Internet users using all popular Internet browsers, operating systems, device types and Internet connection types. If the Online Shop is used via a tablet, phone or other mobile device, some Shop functionalities may not function properly. In such a case, the Seller shall not be held liable for improper functioning or lack of full accessibility of the Online Shop.
The minimum technical requirements for using the Online Shop website are a web browser with at least Internet Explorer 11 or Chrome 39 or FireFox 34 or Opera 26 or Safari 5 or later, with Javascript enabled, accepting cookies and an Internet connection of at least 256 kbit/s.
The Seller uses cookies in accordance with the provisions of the Privacy Policy, available at: https://timeforwax.pl/polityka-prywatnosci/ .
In order to place an order in the Online Shop, it is necessary for the Client to have an active e-mail account.
It is forbidden for the Client to provide unlawful content and use the Online Shop or free services provided by the Seller, in a manner contrary to the law, morality or violating personal rights of third parties.
The Seller declares that the public nature of the Internet and the use of services provided electronically may be associated with the risk of obtaining and modifying the Clients’ data by unauthorised persons. Therefore, the Clients should use appropriate technical measures to minimise the aforementioned risk. In particular, they should use anti-virus and identity protection software to protect their identity when using the Internet. The Seller shall never ask the Client to provide him/her with a Password in any form.
It is not permissible to use the resources and functions of the Online Shop for the purpose of carrying out activities by the Client that would violate the interest of the Seller.

3 REGISTRATION

In order to create a Client Account, the Client is obliged to register free of charge.
Registration is not necessary to place an order in the Online Shop.
In order to register, the Client should fill in the registration form made available by the Seller on the Website of the Online Shop and send the completed registration form electronically to the Seller by selecting the appropriate feature in the registration form. The Client will receive an individual Password at the e-mail address indicated in the form.
While filling in the registration form, the Client is obliged to familiarise himself/herself with the Regulations by accepting their content by sending the form.
During Registration, the Client may voluntarily consent to the processing of his/her personal data for marketing purposes by ticking the appropriate box on the Registration form.
The Client’s consent to the processing of his/her personal data for marketing purposes does not condition the possibility of concluding an agreement with the Seller for the electronic provision of the Client Account service. The consent may be withdrawn at any time by submitting an appropriate declaration of the Client to the Seller. The declaration may be sent to the Seller’s address via e-mail.
After submitting the completed registration form, the Client receives, via e-mail to the e-mail address provided in the registration form, a confirmation of Registration by the Seller. At this moment, the agreement for electronic provision of the service of maintaining the Client’s Account is concluded, and the Client gains the possibility to access the Client’s Account and make changes to the data provided during the Registration.
If the Client who has an account with the Online Shop loses his/her Password in any way, the Online Shop allows generating a new Password. The Seller does not send a password reminder. The Password is stored in an encrypted form in such a way that it cannot be read. In order to generate a new Password, the e-mail address should be provided in the form available under the link „Forgotten your password?”, provided at the login form for the Online Shop account. The Client will receive an email containing the new Password at the email address provided during registration or saved in the last account profile change.

4 ORDERS

Information about the Goods available in the assortment of the Online Shop does not constitute an offer within the meaning of the Civil Code. Information about the Goods given on the website of the Online Shop constitutes an invitation to submit offers by the Clients.
The Client may place orders in the Online Shop via the website of the Onlice Shop 7 days a week, 24 hours a day.
A Client placing an order via the Shop’s Website, completes the order by selecting the Goods he or she is interested in. The Goods are added to the order by selecting the „ADD TO CART” option under the given Goods presented on the Shop’s Website. After completing the whole order and indicating the delivery method and the form of payment in the „CART”, the Client places the order by sending the order form to the Seller by selecting the „BUY AND PAY” button on the Shop’s Website. Each time before sending the order to the Seller, the Client is informed about the total price for the chosen Goods, as well as about all additional costs he/she is obliged to incur in connection with the conclusion of the Sales Agreement.
When placing an order, the Client may log in to his/her Client Account or will be asked to provide his/her e-mail address, telephone number and additional data mentioned in the form, which are necessary to complete the order. Client data is processed in accordance with the Privacy Policy.
Placing an order constitutes an offer by the Client to the Seller to conclude a Sales Agreement for the Goods being the subject of the order.
Once the order has been placed, the Seller sends a confirmation of the order to the e-mail address provided by the Client.

5. PAYMENTS AND REFUNDS

The price of the Goods specified on the website of the Online Shop does not include the cost of delivery the Goods to the Client. The delivery cost is added to the price of the Goods, the amount of which is indicated in the Cart, before the Client confirms the order placement. The delivery costs depend on the method of delivery of the Goods to the Client, on the value and size of the order.
Prices may include discounts set by the Seller and this information is indicated before the Client confirms the order.
The Client placing an order in the Online Shop may use the following forms of payment:
- BLIK
- Quick transfers
- Payment cards:
  - Visa
  - Visa Electron
  - Mastercard
  - MasterCard Electronic
  - Maestro
The online payment processor is PayPro SA (PayPro).
Forms of refunds:
1. in the event that the payment was made by bank transfer or BLIK – the refund will be made to the account used for the payment.
2. If a refund is required for a transaction made by a Client with a payment card, the seller will make the refund to the bank account assigned to the Client’s payment card.
Detailed conditions for refunds are set out in a separate document REFUND & RETURN POLICY.
In our Salons and at https://timeforwax.pl/sklep/ , we also offer instalment and deferred payment options for our Services, including packages. Installment and deferred payments are made through entities cooperating with us that provide intermediary services and grant loans to finance the purchase of Services on terms and conditions specified by these entities.
An up-to-date list of the options available for the purchase of the Services by instalment and deferred payment is always available in our Online Shop and in the Salons.
To the fullest extent permitted by law, we are not responsible for agreements made with our partners for the purchase of Services in instalments or deferred payments.

6. INFORMATION BEFORE PURCHASING SERVICES AND PACKAGES

Before purchasing a Service or a Package, the Client is obliged to read the recommendations and contraindications of laser depilation, photorejuvenation and waxing services, which are available in the description of a given Service and described in the FAQs. The Client is also obliged to read the Regulations of the salon where he/she intends to have the Service performed.
The Client acknowledges that as a result of wax depilation treatments, various side effects such as irritation or transient bruising may occur, especially for those with delicate or sensitive skin. This phenomenon is physiological in nature and does not constitute an improper performance of the Service by the Seller. A detailed description of possible side effects can be found in the Salon Regulations.
We stipulate that Salon staff has the right to refuse to perform a treatment, in particular in the case of bikini line depilation treatment, if the Client does not comply with the recommendations for preparation for the treatment indicated on the Shop’s Website or communicated during booking, making it impossible to perform the treatment safely). Refusal does not constitute improper performance of the Agreement by the Seller.
Due to the recommendation to consult a possible medical contraindication before starting to use the selected Services, we suggest contacting a physician before making a purchase (especially Packages) in the Shop, in order to exclude possible health contraindications that may prevent the implementation of the purchased Services and Packages. Contact with a physician is essential, especially in the case of health contraindications indicated in the Salon Regulations and/or if you are taking any medication.
The use of the Services is not tantamount to a guarantee of a complete or everlasting effect (including her removal treatment), the Seller shall not be held responsible for the lack of satisfaction with the Services/Package due to the aforementioned reasons. The durability and effectiveness of the waxing effect depends on the individual characteristics of the Client (e.g. hormonal economy, thickness and density of hair) and external factors (e.g. season of the year, level of sun exposure). In summer, when hair growth is more intense, the effect may last for a shorter period.
The Seller’s staff does not provide medical advice or medical consultations prior to the Services. The Client shall be solely responsible for any consequences related to the concealment or omission of any illness or condition, in particular those indicated in the Salon Regulations.
Each Client purchasing a Service or Package from the Shop declares that he/she has familiarised himself/herself with the conditions and contraindications for the treatments that are the subject of the Service and the Salon Regulations.
To the fullest extent permitted by law, the Seller shall not be liable for the Client’s inability to use the Service, in particular, but not exclusively, for any consequences related to concealment, omission or lack of knowledge of any illness or other contraindication, including those indicated in the Salon Regulations as contraindications to the use of the Services in particular involving the performance of treatments.
The purchase of a Service for a minor may only be made by his/her legal representative who accepts the Salon Regulations and guarantees that the requirements of the Salon Regulations have been met.

7. LASER EPILATION TREATMENT AND PHOTOREJUVENATION

Laser epilation treatment and photorejuvenation services are available only at selected Salons of the Seller. A current list of Salons is available at https://timeforwax.pl/sklep/kategoria-produktu/laser/.
In the case of purchase of Laser Depilation Treatment or Photorejuvenation Services, the Client is obliged to make an appointment at the Salon within 14 days from the date of purchase, during which the Salon staff will carry out the qualification for the treatment. If the Salon staff identifies any temporary or permanent contraindications to the Service, the Client may exercise the 14 day right to refund the purchased Services/Package. Thereafter, temporary contraindications cannot be the basis for a refund.
In the event of a contraindication to a treatment, the Client may undergo the treatment at his/her own risk, after submitting a written declaration, unless the staff refuses to perform the treatment in accordance with the provisions of the Salon Regulations.

8. SERVICE PACKAGES AVAILABLE IN THE SHOP

The laser depilation treatment can be purchased by the Client as part of the Packages available in the Shop. Each Laser Depilation Package can be performed within the timeframe indicated in the description of the package terms and conditions in the Online Shop.
The Seller also makes available in the Shop the possibility to purchase a Package of photorejuvenation treatments. The above package can be fulfilled within the period indicated in the description of the terms and conditions of the package in the Shop.
The standard lead time for the Services and the Package is:
- for a Package of 7 laser treatments – 24 months,
- for Package 4 laser and photorejuvenation treatments – 12 months,
- for Packages of 2 and 3 waxing treatments – 4 months,
- for one-off Services – 2 months

calculated in each case from the date of service purchase.

The offer of Services and Packages available in the Online Shop may indicate a different service performance date than the one stated above. In the event of a discrepancy between the current offer and the Regulations, the description of the characteristics of the purchased offer shall prevail in relation to the Service performance date.

The list of currently available Services and Packages is available on the Shop’s website.
The Seller reserves the right to change the variants of Services and Packages available for purchase at any time, including the right to present a proposal for Packages in a different form than currently available in the offer of the Online Shop. The change does not affect previously purchased Services and Packages, which will be provided in accordance with the conditions indicated in the description when making the purchase.
The Client may withdraw from the agreement concerning the purchase of Packages or Services within 14 days from the purchase of the Package or Service in the Online Shop. The exchange of for other Services or the transfer of Packages/Services to another person is not possible.
If the Service is performed before the expiry of the 14-day withdrawal period, withdrawal is not possible, due to the completion of the object of the agreement.
If the performance of the Package starts before the expiry of the 14-day period and the Client withdraws from the agreement within the 14-day period, the refund will be reduced by the cost of performing a single treatment according to the current price list of the Salon Services.
Packages purchased in the Shop are assigned by the Seller to the Client’s account according to the data submitted in the Purchase Form, unless the description states otherwise it is not possible to transfer them to another person’s account.
In the event that the Client does not take up the Package or Service within the timeframe indicated in the description of the Package or Services, the Client shall not be entitled to a refund of the price paid for the Service or Package, as well as any compensation subject to paragraphs 11 and 12 below.
If the purchased Package or Service is not performed within the specified timeframe, the Seller shall allow for the possibility of extending its validity by performing the Service or treatment included in the Package that has not been used for an additional charge. The Client should inform the Seller of his/her intention to carry out the Service or Package whose deadline has expired in person at the Salon or by email. The surcharge will be calculated in an amount corresponding to the difference between the current price in force at the Salon for the selected Service or Package and the purchase price paid by the Client. In the case of partial completion of a Package, the surcharge will be calculated proportionally.
The extension of the validity period of the Service or Package may take place no later than:
- 3 months from the expiry date for Services;
- 6 months from the expiry date for Packages;

After this time, the Seller does not allow unused Services and Packages to be performed.

The Client, in the case of the performance of a purchased Service or Package and the booking of an appointment, should each time inform the Salon where the service will be performed (by telephone, e-mail or in person) of the need to reschedule or cancel the appointment, at least 24 hours before the scheduled visit. If the booked appointment is not cancelled before 24 hours before the service is performed, the Service or treatment provided as part of the Package will be deemed to have been provided.
In individual, documented cases of the impossibility of providing the Service or Package due to reasons beyond the control of the Parties. The Seller may allow for the possibility of cancellation and refund of costs by the Client of a part of the Package or Service, based on individual consideration of the case (e.g. pregnancy, sudden significant deterioration of health such as cancer or unavailability of appointments at the selected Salon). The Seller’s decision is final.

9. ORDER PROCESSING

Goods that are Services (voucher or value voucher) can be used at any Salon belonging to Time for Wax, unless otherwise specified in the description of the Goods. It is a condition of using the Services at the Salon of your choice that the Service in question is performed at the Salon of your choice, we note that the offer may vary from location to location.
Goods being a service (voucher or value voucher) may be performed upon presentation in the Salon of a printout of the confirmation of purchase in electronic form (communicated to the Client by e-mail, in an e mail containing the number or type and quantity of the service purchased) and upon confirmation of its validity (expiry date communicated to the Client by e-mail or early performance).
The performance of the Goods being a service implies acceptance of the contents of the purchased Goods including the services or amounts assigned to them. The services included in the voucher are not exchangeable for other services or cash.
The Seller confirms to the Client the acceptance of the order for the performance at the e-mail address provided by the Client when placing the order, within 3 working days or, in the case of promotional campaigns, up to 7 working days from the date of placing the order.
Delivery to the Client of the Goods not being a service (physical product) is made via a courier company (InPost) or via InPost parcel lockers, to a parcel locker selected by the Client. Delivery to the Client or to a parcel locker of the Client’s choice will be made within the timeframe specified when placing the order.
Delivery of the parcel to the Client is attempted once. In the event that the Client is not present at the address indicated, the Client should contact the courier company and arrange a redelivery. After the second unsuccessful delivery attempt or lack of contact from the Client, the Goods will be returned to the Seller, of which the Client will be notified by e-mail to the e-mail address provided at the time of placing the order.
The Seller delivers Goods that are a Service and a gift card, via email only – selected Goods that are a Service or a gift card are available in hard copy by prior email arrangement with the Seller. In this case, the Goods are collected in person by the Client, at the place and time agreed with the Seller (Salon or Seller’s office).
In the event that a booked date for a Voucher Service is not cancelled before 24 hours prior to its performance, the Service shall be deemed to have been performed and the amount corresponding to the price of the Service shall be deducted from the Voucher.
Delivery of Goods and Gift Cards is made within 3 working days.
The Seller shall issue a VAT invoice upon the Client’s request.

10. WITHDRAWAL FROM THE AGREEMENT

The Client has the right to withdraw from the agreement concluded with the Seller through the Shop, subject to § 8 of the Regulations, within 14 days without giving any reason.
In order for the Client to exercise his/her right of withdrawal, he/she must inform the Seller, using the data provided in § 1 of the Regulations of his/her decision to withdraw from the agreement by an unequivocal declaration (for example a letter sent by post or information transmitted by e-mail).
For Services and Packages with regard to the right of withdrawal, points 8(6) to (8) of the Regulations.
In the event of non-delivery of Goods being a Service (voucher) or a gift card within 3 working days, the Client may make a declaration of withdrawal from the Sales Agreement, unless the Seller promptly and without undue inconvenience for the Client delivers the Goods to the indicated e-mail address or confirms the purchase of the Goods in another way, accepted by the parties.
In the event of non-delivery of the Goods not being the service chosen by the Client by the delivery method within the time limit specified by the Supplier, the Client may submit a declaration of withdrawal from the Agreement of Sale, unless the Seller immediately and without undue inconvenience for the Client delivers the Goods to the indicated address.
The Seller shall refund the payment using the same method of payment used by the Client, unless the Client has expressly agreed to a different method of refund that does not involve any costs for the Client.
The Seller shall be obliged to refund all payments made by the Client to the Client without delay, no later than within 14 days from the date of receipt of the Client’s declaration of withdrawal from the Sales Agreement and return of the Goods.

11. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The Consumer is not entitled to the right of withdrawal from the agreement concluded at a distance in relation to the agreement:
1. in which the object of the performance is a non-refabricated item produced to the Consumer’s specifications or serving to satisfy his/her individualised needs;
2. in which the object of the performance is an item that is perishable or has a short shelf life;
3. in which the object of the performance is an item supplied in a sealed package which cannot be returned after opening the package for health or hygienic reasons, if the package has been opened after delivery;
4. where the object of the performance is the provision of goods which, by their nature, are inseparable from other goods after delivery;
5. where the object of the performance is sound or visual recordings or computer software supplied in sealed packaging if the packaging has been opened after delivery;
6. for the supply of newspapers, periodicals or magazines with the exception of subscription agreements;
7. where the price or remuneration is dependent on fluctuations in the financial market which are beyond the Seller’s control and which may occur before the end of the withdrawal period;
8. for the supply of digital content which is not recorded on a tangible medium if the performance has begun with the consumer’s express consent before the end of the withdrawal period and after the trader has informed the consumer of the loss of the right of withdrawal.

12 COMPLAINTS

Complaints concerning:
- the operation of the Online Shop;
- defects in the Goods or the purchased Services and Packages;

should be submitted in writing and sent by registered mail to the registered address of the Seller given in point 1 of these Regulations or by sending an e-mail to: [email protected].

The Client has the possibility to submit a complaint on the basis of the warranty or guarantee regulated in the Civil Code, provided that the guarantee has been granted.
The Seller shall consider and respond to the complaint submitted by the Client immediately, no later than within 14 days from the date of submission of the complaint.
Using the warranty, the Client may, on the terms and conditions and within the time limits specified in the Civil Code:
1. submit a declaration to reduce the price,
2. in the case of a material defect – make a declaration of withdrawal from the agreement,
3. demand that the item be replaced with a defect-free one,
4. demand removal of the defect.

If it turns out that in order to consider the complaint it is necessary to deliver the advertised Goods to the Seller, the Client is obliged to deliver the goods at the Seller’s expense to the following address: ul. Narbutta 82 Warszawa 02-529.
The Client has the right to use the amicable settlement of consumer disputes. Details of the ways and access to out-of-court forms of dispute resolution can be found at:

(a) https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

b)https://europa.eu/youreurope/citizens/consumers/consumers-dispute-resolution/out-of-court-procedures/index_pl.htm

The above provisions are for information purposes only and do not constitute our obligation to use out-of-court means of dispute resolution.

The Client has the possibility to use assistance in resolving a dispute with the Seller and to obtain free legal advice or information from a district (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection, e.g. Association of Polish Consumers, Consumer Federation.

13. FREE OF CHARGE SERVICES

The Seller provides to the Clients, by electronic means, free of charge services:
1. Contact form;
2. Newsletter;
3. Maintenance of a Client Account;
The services indicated in point 1 above are provided 7 days a week, 24 hours a day.
The Seller reserves the right to choose and change the type, forms, time and manner of granting access to selected listed services, of which it shall inform the Clients in a manner appropriate for changing the Regulations.
The Contact Form service („Write to us”) consists of sending a message to the Seller using a form on the Shop’s Website. Resignation from the free Contact Form service is possible at any time and consists in stopping sending enquiries to the Seller.
The Newsletter service may be used by each Client who enters their e-mail address, using the registration form made available by the Seller on the Shop website. After submitting the completed registration form, the Client will immediately receive an e-mail confirmation from the Seller at the e-mail address provided in the registration form. At this moment, the Newsletter service agreement is concluded electronically.
The Newsletter service consists of sending by the Seller, to the e-mail address, an electronic message containing information about new products or services offered by the Seller. The Newsletter is sent by the Seller to all Clients who subscribed to it.
The Client may at any time resign from receiving the Newsletter by unsubscribing via a link included in each email sent as part of the Newsletter service.
The Client Account Service is available upon Registration pursuant to the terms and conditions described in the Regulations and consists in making available to the Client a dedicated panel within the Website of the Shop, enabling the Client to modify the data provided during Registration, as well as to track the status of orders and the history of orders already completed.
A Client who has performed the Registration may submit a request to remove the Client’s Account to the Seller, however, in the case of a request to remove the Client’s Account by the Seller, it may be removed up to 14 days after the request.
The Seller is entitled to block access to the Client’s Account and free of charge services in the case of the Client acting to the detriment of the Seller or other Clients, violation of the law or provisions of the Regulations by the Client, as well as when blocking access to the Client’s Account and free services is justified by security reasons – in particular: breaking security of the Shop’s Website by the Client or other hacking activities. Blocking access to the Client’s Account and free of charge services for the aforementioned reasons lasts for the period necessary to resolve the issue constituting the basis for blocking access to the Client’s Account and free services. The Seller shall notify the Client of the blocking of access to the Client’s Account and free services by e-mail to the address provided by the Client in the registration form.
Both the Client and the Seller may terminate the agreement for provision of services by electronic means at any time and without stating reasons, subject to the preservation of the rights acquired by the other party before the termination of the aforementioned agreement and the provisions below.
The Seller shall terminate the agreement for the provision of services by electronic means by sending an appropriate declaration of intent to the Client at the e-mail address provided by the Client during Registration.

14. PERSONAL DATA PROTECTION

The controller of the Clients’ personal data provided voluntarily to the Seller as part of Registration process, one-time order placement and in the framework of provision of electronic services by the Seller or in other circumstances specified in the Regulations, is the Seller.
The Controller processes Clients’ personal data in accordance with GDPR and the Personal Data Protection Act.
Detailed information on the processing of Clients’ personal data, the purposes of personal data processing, information on recipients of personal data, the period for which personal data will be stored, information on the rights of data subjects are specified in the Privacy Policy available on the Shop’s Website, which is an integral part of the Regulations.

15. PROMOTIONS

The Seller reserves the right to carry out temporary promotions for treatments provided in the Salons. Taking advantage of the reduced price or promotional offer may be subject to separate rules, which will be communicated in the rules of the promotion.
Clients who have paid the full price of a treatment shall not be entitled to any claims on account of any promotion organised by the Seller.
A promotion may be cancelled by the Seller at any time in the same form in which it was announced with the proviso that the cancellation is ineffective against those who previously took part in the promotion.
Promotions and discounts granted by the Seller do not merge. When making a purchase, the Client is entitled to take advantage of only one selected promotion or discount option.

16. FINAL PROVISIONS

The content of these Regulations can be recorded by printing, saving to a carrier or downloading at any time from the Shop’s Website.
The Seller reserves the right to amend these Regulations. All orders accepted by the Seller for fulfilment before the date of entry into force of the new Regulations shall be completed on the basis of the Regulations which were in force on the date of placing the order by the Client. The amendment to the Regulations shall come into effect within 14 days from the date of publication on the Shop’s Website. The Seller shall inform the Client at least 14 days before the new Regulations come into force about the change of the Regulations with an e-mail message containing a link to the text of the amended Regulations.
In the event of a dispute arising from a concluded Sales Agreement, the parties will seek to resolve the matter amicably. Polish law shall govern all disputes arising from these Regulations.
The Seller shall be liable for non-performance or undue performance of the agreement, but in the case of agreements concluded with Clients who are Entrepreneurs, the Seller shall be liable only in the case of intentional damage and within the limits of losses actually incurred by the Client who is an Entrepreneur.

These Regulations enter into force on: 03.07.2025